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| About Us This web site is owned and operated by Artavid, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Artavid, FreePhone: 0800 6124 775 Fax: 020 3292 1923 VAT No: 785 5876 59 Company number: 4313431 |
| Making A Purchase Please contact us with details of your requirements. a member of our team will contact you We can invoice you in GB £ or US $ |
| Shipping And Handling Carriage charged at cost, direct from factory |
| Delivery Schedule Delivery lead times are dependent upon product selected, quantities & times of year. Accurate schedules will be given along with your quotations. |
| Back Orders A lot of our core product lines are UK stocked in volume, enabeling fast delivery. For own label, volume orders or own designed/sourced products, we will quote lead times at point of quoting |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security For smaller volume orders, we are able to accept payment by credit or debit card (Sorry, we do not accept American Express cards). |
| Guarantee We guarantee your satisfaction. All of our products will be proofed prior to being manufactured. Final product quality is tested before they leave the Country of manufacture |
| Reaching Us If you need to reach us, please email us, alternatively, you can call on 01531 635 211 (International +44 1531 635 211) or fax us on 020 3292 1923 |
| Privacy Policy Artavid, do not disclose buyers' information to third parties outside of our group & associated sister companies, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party |
| Returns Policy For Stock "Core" product lines:- Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 5 working days for a full refund,excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. For own Label / sourced Products, you will received proof samples to date & sign off, prior to them going into manufacture. At this point we ask a 40% deposit to be paid. The final balance is due prior to shipping. For any such orders, returns & cancellations are NOT possible due to the goods being manufactured especially for your company. |